Features and Functionalities:

We have some best feature for the managing script like,

Login:

Login is role based login user where admin have all the authority to view the details.

• Admin login (full authority)
• User login (specified authority by admin)
• Staff login (specified authority by admin)

The entire feature to user and staff is specified by the admin

Dashboard:

Dashboard will give overview of all the active tickets, assigned tickets, assets details and license to all the moveable properties. It will give over all experience of assets category with the pie chart visibility to give user friendly view. They some other features in dashboard

• Total Project
• Total Client
• Recently added assets view
• Recently Added Licenses view
• Total license
• Total Assets

Clients

Client management is easy to manage client issue. It is difference from all the client management where it is providing the list of client’s assets, license, project of a client and tickets with the help of this organization will get the clear view of their client issue and who have take the responsible action on that issue and what are the project the client have take in the particular organization

Assets

Assets are one of the important menus in the menu bar it will give list tracking of the properties like (hardware, server and optical fiber wires). This menu is under the Inventory, where administrator can also add the new assets by simple form submission. It will give clear idea assets modal name, serial number and related client.

Licenses

License is user to keep on tracking all the software license pack. With the edit option the admin can view the license package name, category, serial number for the software, supplier and client name they have sold.

Projects

Give the list of project they are working to the along with auto generated tag number for every project we have added. It provide the start date and due date of the each individual project.

Tickets

Tickets will provide the help desk feature to support clients, with help of this organization with keep on touch with the client and used to understand their issue. Here is some feature in the Tickets

• Awaiting Reply
• Active Tickets
• All tickets
• Ticket Auto-import from any email account.
• Ticket Auto-association to users, clients and assets.
• Use Escalation Rules to escalate tickets if they are not resolved within a certain period of time. 

Issue

Issue is one of the important way to get know all the works in the organization. Task of an issue, Bug tracking, Maintenance issue, issue assigned to the person or team, due date the entire feature where integrated in the single menu. With the help of the active issue the user and admin can view the Pending issue, in progress and Resolved issues. It really open service to known able the issue to the client.

Monitoring

It will keep on tracking the servers and network service monitoring. It will provide to the client to instant message through SMS and email about the server monitoring.

Reports:

Reporting is simple form time sheet where the user /client can view the list of worked time of their project. So that it will provide mutually understanding to the client and organization.

Credential Manager

We are providing amazing feature to client and admin to enjoy the credential managing system. It will provide document of software password, important description and assign assets to the team member so that user will never forget anything.

File Storage

• Keep all your files in one place.
• Upload files related to clients, assets or projects.

General settings

• Application name
• Application URL
• Company name
• Company details
• Log retention
• Record to Display per Page
• Default Asset Tag Prefix
• Default License Tag Prefix
• Password Generator Length
• On the admin side there is feature called log is used to give list of Logged In to the system.